Revenues for India’s Business Process Management (BPM) sector is projected to increase from USD 30 billion in FY17 to USD 50-55 billion by 2025 – National Association of Software and Services Companies (NASSCOM). NASSCOM also projected that digital streams would account for 60-70 per cent of the BPM service providers’ revenue by 2025, overtaking traditional streams, with advanced technology solutions and intelligent automation driving much of this growth. In FY 2017 the sector’s revenue grew to USD 29.8 billion from the previous years at USD 28 billion so the growth rate has been 8.8 per cent for the industry. In terms of the employee head count that is directly employed by this industry, that number has expanded from 1.1 million employees to 1.2 million employees. To maintain and accelerate the pace of growth, the NASSCOM BPM Council has highlighted its priorities for the industry which include positioning India as the destination of choice for global firms to deliver transformation value and the BPM sector as a world class industry of choice for aspiring professionals. The industry also wants to capitalize on Data Science and Artificial Intelligence as the next growth trajectory and provide high value services, re-skill the existing workforce to be positioned relevantly for future work in the areas of RPA, automation, AI and digital.

(ET CIO)