Observe.ai, a startup developing AI-based transcription and analytics software for call centres, has raised $54 million in its Series B funding round, led by Menlo Ventures, along with participation from Next 47 Ventures and NGP Capital. The San Francisco-based company, which has an office in Bengaluru, will utilise the capital to bulk up its R&D in new areas such as real-time coaching, omnichannel support and interaction analytics, apart from investing in go-to-market programmes.
Observe.ai raises $54 million in funding led by Menlo Ventures
Date posted: Thursday 17 September 2020